Refund Policy

Last updated: 28 April 2026

Overview

Microtrip Go helps you plan and book short regional trips across Australia. Because we work with independent hotels, vehicle hire companies, guides, and national park authorities, refund and credit outcomes depend on each supplier’s published terms and the timing of your request. This policy explains our role, typical timelines, and how Australian consumer protections still apply.

When we collect money on behalf of a partner, we remit according to their rules. When we invoice you directly for our coordination or planning services, separate cancellation rules on your quote may apply to that portion.

Service fees

Planning fees, itinerary amendment fees, or rush booking fees are often non-refundable once work has started, because they cover staff time and research. Any such fee will be clearly labelled on your quote and invoice before you pay. If we fail to deliver the agreed planning deliverable through no fault of yours, we will refund or credit that service fee at our discretion.

Partner rules

Accommodation typically uses tiered cancellation windows (for example free cancellation until fourteen days before arrival, then one night’s charge, then full stay). Tours and charters may require full payment earlier in peak season. Vehicle hire and flights follow the rental company or airline contract. We summarise key deadlines in your confirmation email, but the supplier’s terms prevail if there is a discrepancy.

Inside the applicable window we lodge cancellation requests promptly. Outside the window we can ask suppliers for goodwill credits but cannot guarantee a positive outcome.

Weather and safety

When a supplier cancels an activity or stay because of cyclone, flood, fire danger, or other safety orders, they usually offer a reschedule date or a full refund of amounts already paid to them. We will advocate on your behalf and help rearrange the rest of your route where possible. We are not liable for additional costs you incur if you choose alternate arrangements not approved by the original supplier.

National park closures and changed speed limits are not grounds for automatic refunds of accommodation unless the property agrees; consider travel insurance for broader cover.

How to request

Email hello@microtripgo.com with your booking reference, full name, travel dates, and which components you need to change or cancel. We aim to acknowledge within one Australian business day and to confirm supplier outcomes within five business days where the partner responds promptly.

If a refund is approved, processing back to your card or bank may take an additional five to ten business days depending on your financial institution.

Chargebacks

Please contact us before initiating a payment dispute so we can trace the payment and resolve the issue. Chargebacks complicate reconciliation with small regional operators and may delay legitimate refunds.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or other laws that cannot be lawfully excluded. If a service we supply directly is a consumer service and fails to meet a consumer guarantee, you may be entitled to a remedy we are required to provide under law.